No reply from the Case Manager

My old case number 7027214494 and my new case number 03810464.

 

Hi so its about 20 days since my orignal laptop went for repairs and then i get to know that the laptop couldn’t be fixed with the defects that it came with in the box while being at a lenovo depot station. I had a chat with one of the customer care agent on messenger and they escalated my case. My case number is 03810464 and manager emailed me and called me but i havent herd from him since. After that i texted lenovo support again in messenger regarding the status update on my case and they said to wait for the reply from Customer Care case manager since he didnt do anything yet. I even called him 3 times didnt get any response nor got a reply back on email. I had sent 4 emails as well and still there is no reply. 

 

I dont even know if the new replacement unit is shipped. Its been 3 days sincfe the case manager called me on OCT 3 in the morning and every day after i have been calling him back. I didnt expect leneovo to be this bad with their customer service. I m still waiting for a confirmation. I am with out a laptop for about 21 days now and its hard because i am a university student. I spent 1300 dollar on this laptop (YOGA 730 15 inch) its not an easy money. I expect from leneovo to have their service better then this. 

I NEED A CONFIRMATION REGARDING MY CASE. ITS BEEN TOO LONGGG NOW. 

X1 Carbon Gen2 power button flashing

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Any suggestions?

 

Todd

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I have a new (2 week old) Yoga 720 121Kb. Since the microsoft update on monday the fan has not stopped running. Anyone else having this problem or know how to stop or know if this is an issue others have had since the update? I know there has been many other issues with the update. 

We will be happy to hear your thoughts

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