Dishonor of warranty – unresponsive customer service

I am facing a strange warranty related issue with my K8 Note mobile with respect to a problem of auto touch on my mobile screen.

However, when contacted the service center with the problem, though they confirm the problem but I received a response saying the mobile is out of warranty due to a small 1 mm notch on casing of the screen on its side, and hence the problem of auto touch cannot be repaired under warranty. I fail to understand how they two are related.

 

I sent a mail for clarification on the same to the service head as per the website, but I am getting no response.

 

Is this how Lenovo is going to treat its customers to be left high and dry, without any satisfactory response?

Lenovo Z50-70 CD-ROM drive problem

I have Z50-70, which i bought from Australia.

 

I have not used the drive for a while but when i tried to burn a DVD from ISO, it does not want to burn. i even tried to burn a  text file straight into the blank DVD but it also fails

 

My drive is HL-DT-ST DVDRAM GUA0N

 

When I check device manager after Systems in control panel, i right click the rive (which has no errors or exclamation marks) and below is what I can see

 

Drive: HL-DT-ST DVDRAM GUA0N

 

Device type: DVD/CD-ROM drives

 

Manufacturer: (Standard CD-ROM drives)

 

Location: Bus Number 1, Target Id 0, LUN 0

 

Tab: DVD region: region 4

 

Tab driver::

 

Drive provider: Microsoft

 

Driver date: 21/06/2006

 

Driver version: 6.3.9600.18878

 

Digital signer: Microsoft Windows

 

When i try to use the windows 8.1 burner (through explorer), and insert a blank DVD, it tries to format it but it gives a message unable to complete format

When i try to bun a 1.5MB to a blank CD (not a blank DVD), I get the message “There was an error burning this disc, this disc might no longer be usable”. Well, I tried again with another blank CD and I got the same message again.

 

I decided to use DVD+RW (rewritable DVDs) 4x, and i did set my writing speed to 4x, i got the message “The write speed for the recordable disc is either too fast or too slow for your CD or DVD burner. Insert a recordable disc that has a different write speed, and then try again.

I another blank DVD+RW (rewritable DVDs) 4x, and i did set my writing speed to 2.4x to burn a 4.2GB ISO file using Power ISO (which is free to use). it started by formatting my disc, then Error formatting the media, failed

 

I tried to format the DVD+RW using windows (just like if you are formatting a disc), file system format is UDF 2.01 (default). Default allocation size unit, I got the message “Windows is unable to complete the format”

 

I tried to format the DVD+RW using windows (just like if you are formatting a disc), file system format is UDF 1.50. I got the message “Windows is unable to complete the format”

 

I tried to format the DVD+RW using windows (just like if you are formatting a disc), file system format is UDF 2.00. I got the message “Windows is unable to complete the format”

 

I tried to format the DVD+RW using windows (just like if you are formatting a disc), file system format is UDF 2.50. I got the message “Windows is unable to complete the format”

 

Using Power ISO, to the same disc, I tried to burn a 1.5MB file into the disc, i got the message “Error formatting the disc then i inserted a CD with data on it and the CD could see the burned files, so there is no issues reading.

 

I downloaded Nero Platinum suite trial for 30 days (because may be my currently installed applications do not know how to burn) well, it is a desperate attempt to get this thing to work. Unfortunately, it did not work and it shows the following error/message

 

Nero Burning ROM

808A-K0AE-UXC4-H1A1-908X-M97C-6X3U-689W-****-****

Windows 8 6.2 AMD64 Wow64Process Nero Version: 19.1.1.1 Internal Version: 19,1,1,1 (Nero Express) Recorder         : <HL-DT-ST DVDRAM GUA0N>        FW version: AL00 – HA 1 TA 0 – 19.1.1.10 Device bus      :  <>                            HA 1 Host system bus :  <S-ATA>  Drive buffer    :  512kB Bus Type        :  via Inquiry data CD/DVD-ROM       : <HL-DT-ST DVDRAM GUA0N    >    FW version: AL00 – HA 1 TA 0 – 19.1.1.10 Device bus      :  <>                            HA 1 Host system bus :  <S-ATA>

=== Scsi-Device-Map ===                     : Samsung SSD 850 PRO 512GEXM0  storahci Port 0 ID 0  DMA: Off                     : HL-DT-STDVDRAM GUA0N    AL00  storahci Port 0 ID 0  DMA: Off

=== CDRom-Device-Map === HL-DT-ST DVDRAM GUA0N      E:   CdRom0

=======================

AutoRun : 1 Excluded drive IDs: WriteBufferSize: 83886080 (0) Byte BUFE           : 0 Physical memory     : 4095MB (4194303kB) Free physical memory: 4095MB (4194303kB) Memory in use       : 25 % Uncached PFiles: 0x0 Global Bus Type: default (0) Check supported media : Disabled (0)

29.8.2018 Burn DVD Image 07:36:50 #1 Text 0 File SCSIPTICommands.cpp, Line 617 LockMCN – completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

07:36:50 #2 PHASE 214 File dlgbrnst.cpp, Line 2108 Generation of disc structures started

07:36:50 #3 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x51 00 00 00 00 00 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:36:50 #4 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x52 01 00 00 00 FF 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A

Nero Report 1

Nero Burning ROM

Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:36:50 #5 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x52 01 00 00 00 FF 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:36:50 #6 PHASE 215 File dlgbrnst.cpp, Line 2108 Generation of disc structures completed

07:36:50 #7 Text 0 File Burncd.cpp, Line 4086 Turn on Disc-At-Once, using DVD media

07:36:50 #8 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x51 00 00 00 00 00 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:36:50 #9 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x52 01 00 00 00 FF 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:36:50 #10 SPTI -1195 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1195) CDB Data:   0x52 01 00 00 00 FF 00 00 20 00 00 00 Sense Key:  0x02 (KEY_NOT_READY) Sense Code: 0x3A Sense Qual: 0x01 Sense Area: 0x70 00 02 00 00 00 00 0A 00 00 00 00 3A 01 Buffer x07565080: Len x20

07:37:17 #11 Text 0 File DlgWaitCD.cpp, Line 335 [E: DVDRAM GUA0N    ] Last possible write address on media:  2295103 Last address to be written:            2021075

07:37:17 #12 Text 0 File DlgWaitCD.cpp, Line 347 [E: DVDRAM GUA0N    ] Write in overburning mode: NO (enabled: CD)

07:37:17 #13 Text 0 File DlgWaitCD.cpp, Line 3127 Recorder: HL-DT-ST DVDRAM GUA0N, Media type: DVD+RW Disc Manufacturer ID: <MKM>, Media Type ID: <A02>, Product revision number: 0 Disc Application Code: 0, Extended Information Indicators: 1

07:37:17 #14 Text 0 File DlgWaitCD.cpp, Line 537 [E: DVDRAM GUA0N    ] >>> Protocol of DlgWaitCD activities: <<<

Nero Report 2

Nero Burning ROM

========================================= Please insert an empty disc to write to… (Medium in drive: Unknown. Medium required by compilation: DVD R/R W, DVD DL, DVD-RAM.)

07:37:17 #15 Text 0 File ThreadedTransferInterface.cpp, Line 879 Setup items (after recorder preparation) 0: TRM_DATA_MODE1 (2 – CD-ROM Mode 1, ISO 9660)    2 indices, index0 (150) not provided    original disc pos #0 + 2021076 (2021076) = #2021076/449:7.51    not relocatable, disc pos for caching/writing not required/not required    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2021076 blocks [E: HL-D T-ST DVDRAM GUA0N]

————————————————————-

07:37:17 #16 Text 0 File ThreadedTransferInterface.cpp, Line 1095 Prepare [E: HL-DT-ST DVDRAM GUA0N] for write in CUE-sheet-DAO DAO infos:

==========

 MCN: “” TOCType: 0x00; Session Closed, disc fixated Tracks 1 to 1:                                  Idx 0         Idx 1      Next Trk   1: TRM_DATA_MODE1, 2048/0x00, FilePos             0             0    4139163648, ISRC “” DAO layout:

=========== ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________        0 |  lead-in |   0 |    0x41 |        0 |        0 | 0x00        0 |        1 |   0 |    0x41 |        0 |        0 | 0x00        0 |        1 |   1 |    0x41 |  2021076 |  2021076 | 0x00  2021076 | lead-out |   1 |    0x41 |        0 |        0 | 0x00 MediaType: DVD+RW

07:37:17 #17 Text 0 File SCSIPTICommands.cpp, Line 404 SPTILockVolume – completed successfully for FSCTL_LOCK_VOLUME

07:37:17 #18 Text 0 File Burncd.cpp, Line 4984 Caching options: cache CDRom or Network-Yes, small files-Yes (<64KB)

07:37:17 #19 PHASE 24 File dlgbrnst.cpp, Line 2108 Caching of files started

07:37:17 #20 Text 0 File Burncd.cpp, Line 5106 Cache writing successful.

07:37:17 #21 PHASE 25 File dlgbrnst.cpp, Line 2108 Caching of files completed

07:37:17 #22 PHASE 36 File dlgbrnst.cpp, Line 2108 Burn process started at 4x (5,540 KB/s)

07:37:17 #23 Text 0 File ThreadedTransferInterface.cpp, Line 2926 Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

07:37:17 #24 Text 0 File Cdrdrv.cpp, Line 10845 —- Disc Structure: Physical Format Information (00h) —Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050 Book Type: DVD+RW (9), Part Version: 1.1x (2) Disc Size: 120 mm,      Maximum Transfer Rate: <not specified> (F h) Number of Layers: 1,    Track Path: Parallel Track Path (PTP),  Layer Type: re-writable Linear Density:         0,267 um/bit,  Track Density:  0,74 um/track

Nero Report 3

Nero Burning ROM

 Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW) End Physical Sector Number of Data Area:          26053F h Data in Burst Cutting Area (BCA) does not exist  Disc Application Code: 0 / 0 h  Extended Information indicators: 1 h  Disc Manufacturer ID: MKM…..  Media type ID: A02  Product revision number: 0  Number of Physical format information bytes in use in ADIP up to byte 63: 57 Media Specific [16..783]:    00 00 01 4D 4B 4D 00 00 – 00 00 00 41 30 32 00 39    …MKM…..A02.9    23 00 94 79 64 02 20 00 – 9C 7A 6C 02 20 00 9A 7B    #..yd….zl….{    68 02 20 12 12 10 E0 00 – F0 00 00 00 00 00 00 00    h……………    01 00 17 38 00 29 8B 3E – 02 24 00 2D 8E 38 02 24    …8.).>.$.-.8.$    00 2C 90 3E 02 24 44 35 – 30 E0 F0 30 40 00 00 00    .,.>.$D50..0@…    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    46 44 43 00 00 00 00 0D – 48 4C 2D 44 54 2D 53 54    FDC…..HL-DT-ST    00 00 00 00 00 00 00 00 – 47 55 41 30 4E 20 20 20    ……..GUA0N…    20 00 00 00 4B 5A 4E 5A – 00 00 00 00 00 00 00 00    ….KZNZ……..    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….    00 00 00 00 00 00 00 00 – 00 00 00 00 00 00 00 00    …………….

07:37:17 #25 Text 0 File DVDR.cpp, Line 5670

Nero Report 4

Nero Burning ROM

Drive: HL-DT-ST DVDRAM GUA0N    Book Type request [LG]: DVD-ROM Book Type setting not supported for the loaded disc type

07:37:17 #26 PHASE 98 File dlgbrnst.cpp, Line 2108 Start formatting disc before burning

07:37:43 #27 SPTI -1106 File SCSIPassThrough.cpp, Line 225 CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1106) CDB Data:   0x00 00 00 00 00 00 00 00 00 00 00 00 Sense Key:  0x03 (KEY_MEDIUM_ERROR) Sense Code: 0x73 Sense Qual: 0x03 Sense Area: 0x70 00 03 00 00 00 00 0A 00 00 00 00 73 03

07:37:43 #28 PHASE 101 File dlgbrnst.cpp, Line 2108 Formatting disc failed

07:37:43 #29 Text 0 File DVDPlusRW.cpp, Line 639 Start write address at LBA 0 DVD high compatibility mode: Yes

07:37:43 #30 CDR -1106 File ThreadedTransferInterface.cpp, Line 1921 Power calibration error E: HL-DT-ST DVDRAM GUA0N

07:37:43 #31 TRANSFER -27 File ThreadedTransfer.cpp, Line 1235 Could not perform start of Disc-at-once

07:37:43 #32 Text 0 File DVDPlusDualLayer.cpp, Line 1464 SetDriveCaps: Set LAST LBA of layer 1 to 0

07:37:43 #33 Text 0 File ThreadedTransfer.cpp, Line 275 Pipe memory size 83836800

07:37:43 #34 PHASE 38 File dlgbrnst.cpp, Line 2108 Burn process failed at 4x (5,540 KB/s)

07:37:43 #35 Text 0 File SCSIPTICommands.cpp, Line 454 SPTIDismountVolume – completed successfully for FSCTL_DISMOUNT_VOLUME

07:37:43 #36 Text 0 File Cdrdrv.cpp, Line 12297 DriveLocker: UnLockVolume completed

07:37:43 #37 Text 0 File SCSIPTICommands.cpp, Line 617 UnLockMCN – completed sucessfully for IOCTL_STORAGE_MCN_CONTROL

Nero Report 5

 

 

My camera also stopped working because of a bug in windows 8.1. i think Microsoft applied some windows 10 features that stuffed up my camera and my DVD writer.

 

 

Mod’s Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread in the proper forum.

 

Service cenre india wb

How can i find a true service centre for lenovo smart phone in Kolkata ,West Bengal , India ?

Service centre showing feature not responding. .

on screen display not working after "critical updates" installed today

today I installed these 3 updates:

 

Synaptics UlraNav Driver: 18.0.7.117

Lenovo Power Management driver: 1.67.14.05

Intel Management Engine: 9.1.45.3000

 

Installation of: Message Plus Uninstaller 1.1.0.0 was not sucessful.

 

I notice this evening that my OSD is not working (volume, brightness, caps lock and num lock) These functions work but just no display. 

 

I subsequently installed, just now:

 

Thinkpad Power manager: 6.68.15

Intel USB 3.0 Driver: 5.0.4.43

Realtek High Definition Audio driver: 6.0.1.8409

 

These further updates did nothing to remedy the problem

 

I am operating W7 Professional, 64-bit.

 

Sincerely,

 

 

Halo Keyboard & Computer Orientation

Hello! I’ve tried reseting, tried Punch Card’s denying the body movement permission on Google Play Services, and stopped reading that very thread after "adb shell" command because I got lost. I have a Yoga Book Android 7.1.1. The Halo keyboard won’t turn on even after putting the device in different orientations and even switching off/on the writing instrument button. I also purchased "Disable Doze", disabled doze and restarted. The problem remains. The orientation icon changes only when the screen is being folded back and when it is in the traditional laptop stance.

We will be happy to hear your thoughts

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