Lenovo ideacenter 700 90ED fans won't stop running after being shutdown

Just installed a new gpu (nvidia gtx 1060 6gb) into the computer and when i plugged the computer into the power strip the fans came on without the computer being on. when i turned on the computer the fans were running slower than usual, but the computer was operating correctly. I updated the drivers for the gpu then shutdown the computer. Then the fans came on. only way to shut it down completly is to unplug it.

Ideapad 110-15IBR on use OneKey Recovery

Indonesia ?

Touch screen and tablet mode issues

Hi there…please help!!!!


My touch screen has randomly stopped working, also when I flip my screen to tablet mode it no longer automatically reorientates itself. It is a Yoga 2 13 laptop type 80DM running Windows 10 (64Bit).


Many thanks!!!





How to escalate and file complaint

Technician almost broke my machine. This is in regard to service request number 407KD9Y – where my system would get hot and would turn off and had to wait to turn it on. He came with a new fan and a new motherboard to replace.


After the service, my keyboard is ill fitted with keys not able to be pressed (frame not fitted properly) with 8 key out, has scratches/dents on keyboard & body; and my motherboard was treated as if it is plastic top.

Technician did not know how to open the machine and was pulling parts apart without knowing there are screws holding stuff together. I have recorded this on my mobile camera. I had to google and tell him that there are screws below keyboard that he has to open before pulling and flexing the keyboard. (I Literally opened him a YouTube video otherwise he was going to break the system) Once he disassembled everything, he put back new fan and new motherboard but system could not turn on. So he said Motherboard is ‘Dead on arrival’ and he will therefore put my old motherboard in (the same motherboard that he pulled out mercilessly flexing different parts – since at that time this motherboard was a waste to him). I also did not have any option as I wanted a running system so that I could backup my data. Since he was able to boot up before assembling everything together, he said I don’t need motherboard the new fan would do the job. I was horrified mean if he would have not touched my motherboard and just changed the fan, I would have been OK and tested out if my system was sill overheating. But after the huge amount flexing and force he had applied to my old motherboard (let alone the antistatic band that he did not use), I certainly would NOT take that. I would definitely want a new motherboard since the one he brought was DEA for plus the damage he inflicted on my old motherboard is the second reason.


Lastly, he started putting everything together but was missing a screw of the outer body. So to my surprise he took out a screw from inside the laptop (what unprofessionalism) and put it outside. He said that inside screw was “EXTRA”. And at last came keyboard part which he didn’t know how to put back so he forced it in. But was not able to fit it properly and I have an ill fitted keyboard with key out, not able to press keys and scratches and dents. When I asked what is this, his answer was “When you bring your car to mechanic, there are scratches and dents”.

He said I can create a new request for keyboard and someone will fix that.


I mean this is very unprofessional and thank god I took pictures and video and I am ready to go to the court.


I talked to IBM and they generated a new case for me (Service Request # 407L5V7), so I hope to get justice. Not sure if they have put any comments so writing this email. Please replace parts that have been damaged (motherboard, keyboard and body shell).

Laptop in seemingly perpetual repair – worst customer service experience EVER

My story begins back in October, a naive college student with a broken laptop. At this point in my life, I was very fond of Lenovo; they had provided me with an excellent laptop from which I had little to no complaints. Unfortunately, my keyboard began to have problems. But was I worried? No! I had purchased an additional on-site warranty when I first bought the laptop 2 summers ago. I called the Lenovo support team and began to explain my situation. Not only was my keyboard malfunctioning, but I had also cracked my screen earlier that year. I thought I might as well get that repaired at the same time as the keyboard. However, to my dismay, the support agent told me that I would have to send my laptop in for repair even though I shelled out the extra cash for on-site repair service. “Oh well”, I thought. They quoted me a 9-day turnaround, so I wasn’t too disappointed. I’d have my computer back in no time, right? Nope.


After an initial misunderstanding of what needed to be repaired, I received an invoice charging me for the incorrect part. I then embarked on an email chain of idiocy trying to explain to the repair agent what needed to be fixed on my laptop and what I should be charged for. The individual was convinced that my screen was, in fact, not cracked. Well, it certainly was, quite blatantly in fact. After a couple weeks, I finally got the confusion sorted out and was correctly charged for a new screen and Lenovo was going to cover the defective keyboard replacement. Finally! I was in the clear….so I thought.


Another couple weeks passed with no news from Lenovo, so I called in again. Supposedly, they were waiting on parts. Come mid-December, my laptop was still not being fixed so I began calling in with increased frequency. “We’re still waiting on a part” they would say. I have a hard time believing they can’t get a part in 2 months. If I knew it would take this long, I would have ordered the parts from eBay, received them in 2 days, and taken them to a local repair shop. If I had done that, I am positive I could have my laptop repaired inside 2 weeks. Anyway, we get to the end of December and I convince an agent to escalate my case. “Finally,” I thought. “I’m in the clear now.” I received a call from a manager shortly after and he assured me he was on my side and would give me a call the next day after checking on the part’s status. Damone is his name if anyone reading this can help me out. However, the next day came and passed, and so did the week with no returned call. I have called and called with no response. I have sent emails with no response. I call the support line frequently. They consistently tell me that my case has been escalated, they will send a follow-up request, and I should receive a call within 24 hours. I’ve been told that probably 10 times. Not once have a received a callback from a manager.


I am appalled by how horrible the customer service is at such a notable company. Until my problems are solved, I continue to tell people about my horrendous experience and strongly recommend that they NEVER purchase a Lenovo product. It’s quite rare that I would care so much about customer service to adamantly dissuade people from purchasing a company’s products even when their products are quite good. However, this has truly been the worst experience I have ever had by many multiples. Nearly 3 months later with countless hours wasted, I now find myself in a situation where I will likely be purchasing a new laptop. At this moment, I am a potential life long customer LOST.


Admin note: full name of employee edited in accordance with Community Guidelines privacy rule.

Leave a Reply

Your email address will not be published. Required fields are marked *