UPS charging import fees on T480s – lack of support/communication from lenovo customer services



I am posting here, because customer services are confused regarding the import fee. So basically I ordered t480s two weeks ago, initally it got stuck in america because it was  a missing commerical inovice, I called lenovo multiple times but they kept saying a case manager will contact me but no one sent me any email, rather randomly item was shipped forward and arrived in Canada. Once arriving in canada, UPS driver delivering the item informed me that I will have to pay the import fee of $128. I contacted UPS they stated mostly likely lenovo made didn’t use the proper shipping label. Again, I have called lenovo but customer services continue to be not helpful stating someone from logiticis will follow-up, however that has not happened yet and UPS continues to ask for import fee prior to release of the T480s. 


I have feeling since it was mising the commerical invoice that why UPS is now requesting the import fees upon delivery, 


I have received my thinkbook that i ordered with the T480s without any difficulties nor any import fees. 

 My order number is: 4293507947


If anyone can help me with this situation, particularly from lenovo, it would be helpful. Becasue this has been a frustrating expereince and i am tired of calling customer service. 


N22 warranty Renewals

Has anybody succeeded in renewing warranties with ADP for the N22 model?


It seems they are being removed from compatible devices due to issues?


Here is compatibility info from CDW regarding Accidental damage protection:


Lenovo 100e (1st Gen) 81CY, Lenovo 100e (2nd Gen) 81M8, Lenovo 100e Chromebook (1st Gen) 81ER, Lenovo 100e Chromebook (2nd Gen) 81MA, Lenovo 100e Chromebook (2nd Gen) MTK 81QB, Lenovo 14e Chromebook 81MH, Lenovo 14w 81MQ, Lenovo 300e (1st Gen) 81FY, Lenovo 300e (2nd Gen) 81M9, Lenovo 300e Chromebook (1st Gen) 81H0, Lenovo 300e Chromebook (2nd Gen) 81MB, Lenovo 300e Chromebook (2nd Gen) MTK 81QC, Lenovo 500e Chromebook (2nd Gen) 81MC, Lenovo 500e Chromebook 81ES, Lenovo N21 Chromebook 80MG, Lenovo N23 Yoga Chromebook ZA26


Note the jump from N21 to N23 totally skipping the N22.


Any official word on this would be appreciated as we have entire grade levels using this model. 


No Realtek HD Driver

Lenovo Smart Clock randomly plays YouTube music

I don’t know why but all of a sudden my Lenovo Smart clock will start playing YouTube music for no reason.  I have a secured wifi network and it did it while no-one was in the room.  The first time it happened I thought maybe something on the TV had triggered it.  I use Google Assistant.


Any advice appreciated as this is freaking out my wife.





No display after panel change

Hi guys,

I have a laptop ideapad 300 whose hinge got broken due to lower panel plastic damage. I bought new panel and replaced motherboard and everything in new panel(display panel is same old). When ot was unscrewed and hdd not attached, I tried to boot it. LEDs blinked, nothing on display and a smell came out of motherboard. When checked, the display wire attached to motherboard was hot.

I tried to boot several times after unplugging CMOS and battery. But the display was blank.

Please help me to figure out what went wrong and how can i fix it. 

Thank you for responding. 

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