On x230 model with windows 10 1703, the windows hello is not avaialable. the Biometrics device that we have is TouchChip Fingerprint Coprocessor (WBF advanced mode). Verified the BIOS and everything is good. Used Lenovo System update as well, but there is nothing that is shows as missing.

Ideapad 720S-14IKB (81BD) – Touchpad cutting out

Machine: Ideapad 720S-14IKB Type 81BD

 

The Problem: Randomly (and frequently) the touchpad completely stops functioning. This issue persists even through restarts. After 30-60 minutes it just as unexpectedly starts working again. While it’s not working it is 100% non-functional: no mouse shows up on screen, clicking does nothing, swiping does nothing, gestures do nothing. While it is working it is 100% functional: everything works as expected.

 

Things I’ve already tried:

– The ‘disable trackpad’ function key (trackpad doesn’t work in either mode)

– Restarting (issue persists through restart)

– Updating software (I got latest Windows 10)

– Updating firmware (I got latest firmware through Lenovo System Update)

 

Something I noticed while looking for solutions:

In ‘Device Manager’ there is a Trackpad entry in the ‘firmware’ category, but no driver in the  ‘Mice and other Pointing Devices’ category. I’m not sure if that’s normal for this device, and I guess if I have no driver it doesn’t explain why my trackpad sometimes *does* work. Also, when looking for a fresh driver download on Lenovo’s support page for this machine, there was no entry for trackpad drivers, which struck me as odd.

 

Edit: it has occured to me it’s possible this is a hardware issue, so I’ll just add that I haven’t knocked or spilled anything on the machine either. There was no obvious physical event that preceded the first time this happened.

Bios version 1.53 for RD550

Hello,

my RD550 server has a bios version 1.43. According to the documentation, to upgrade to the latest bios version (currently 4.64), i must upgrade first to 1.53. But i did not found this version in the available bios list. Where can i download the 1.53 bios version ?

Thanks in advance.

Lenovo Smart Display FAQ

Just start with “Hey Google” and you’ll see

With a vibrant 10”/8″ screen, Lenovo Smart Display with the Google Assistant built in makes everyday life easier—and homes smarter. Want to watch celebrity chefs, call family, remember a birthday, or get the weather? Just say “Hey Google” to get started. Stylish and easy to use, it’s there to help, inform, or entertain. Any time.

Technical support is available during the lifetime of a product at: https://support.lenovo.com

 

General FAQ:

 

  1. Is the screen a touch screen?

Yes. You can tap on the screen to select titles or pause music. Or, swipe from the left edge to the right to go back, or swipe from the bottom edge up to access settings.

 

  2. Does the Lenovo Smart Display have a battery?

No. The Lenovo Smart Display is designed to always be on, so your Google Assistant is always available to help, wherever the Lenovo Smart Display is in your home. It’s powered-on by the included power adapter.

 

  3. How do I turn on/turn off the Lenovo Smart Display?

You can turn it on/off by plugging in/unplugging the power adapter. It can take up to 15 seconds to turn on after you plug it in.

 

   4. Is Lenovo Smart Display an Android tablet?

No. The Lenovo Smart Display is not an Android tablet. It has the Google Assistant built in, which means you can ask it to do things with your voice as the primary input method. No need to open or close apps, or minimize windows.

 

  5. If it’s always plugged in, how much electricity does it consume?

The Lenovo Smart Display 8” uses up to 6W when in use. The Lenovo Smart Display 10” uses up to 10W when in use. When not in use, the power consumption is 2.5W, which is similar to a living room light.

 

  6. Can I shut the camera or microphone off when they are not in use?

Yes. There’s a camera privacy shutter on the right side, and a mute switch on the top side of the Lenovo Smart Display.

 

  7. Should I use it in landscape or portrait mode?

The Lenovo Smart Display is designed to work in landscape mode. However, portrait mode is supported for video calling only.

 

  8. If I have multiple Google Assistant products – Google Home, Google Home Mini or Max, can I use the Lenovo Smart Display in the same house or room?

The experience with the Google Assistant on your Lenovo Smart Display is the same as with other products that have the Google Assistant built in, like small speakers. As a result, they will operate together when connected to the same Google Account. Only the one that best detects your voice command based on proximity and mic sensitivity will respond back to you.

 

  9. What size speakers are used in the Lenovo Smart Display?

10: 2″ 10W Full Range Speaker with Dual Passive Radiator

8: 1.75″ 10W Full Range Speaker with Dual Passive Radiator

 

  10. How far away can I speak to the Lenovo Smart Display?

This really depends on the volume of your voice, background noise, and volume setting. Your Lenovo Smart Display should be able to hear you from across the room, which we estimate to be up to 8 meters distance.

 

  11. Can the Lenovo Smart Display be used by multiple users in the house?

Yes it can. The Lenovo Smart Display can be linked to up to 6 accounts via the Google Home app on Android or iOS. When you have set up Voice Match in the app, the Google Assistant on your Lenovo Smart Display will be able to return customized answers to your queries based on your calendar, settings, preferences, and subscriptions.

 

  12. How many talkback voices are available for the Lenovo Smart Display?

This is determined by the Google Assistant capabilities, which are constantly evolving. Visit http://support.google.com/assistant/answer/7544506?ctx=assistant_partner_lenovo to find out more.

 

  13. Can I switch off or lock the screen?

No. The Lenovo Smart Display is designed to always be ready for you. It will show you your choice of beautiful curated images, personal pictures, or clock faces. Its screen will fade to minimum brightness when the ambient light around the device is low.

 

  14. Is the Lenovo Smart Display designed to be portable?

No. The Lenovo Smart Display is designed to be plugged in, and always be on, so the Google Assistant is always available to help when you need it with a simple “Hey Google” command. It does, however require an always active Wi-Fi connection, and powered on.

 

  15. Can the Lenovo Smart Display connect or sync with my phone?

Yes. To be specific, the Lenovo Smart Display requires the Google Home application for set up, compatible with most Android® or iPhones®. The Google Home app will let you link your Lenovo Smart Display with your Google account, and will also allow the Assistant to send you relevant information on your phone – directions to a point of interest you have asked for, for instance.

 

  16. What language does it support?

This is determined by the Google Assistant capabilities, which are constantly evolving. Visit http://support.google.com/assistant/answer/7544506?ctx=assistant_partner_lenovo to find out more.

 

  17. Why is my Lenovo Smart Display not responding to my voice?

Please double check your mute button or volume. Or get closer to the Smart Display. Please contact https://support.lenovo.com if your issues stay.

 

  18. Why is my Lenovo Smart Display telling me “not sure how to help with that”?

The Google Assistant is constantly evolving and learning. Find out its skills on assistant.google.com/explore.

 

  19. Can I control the information I share with Google?

When you set up your Google Assistant, you’ll be asked whether you want to share your information with Google. These permission settings can be changed by you at any time in the Google Home app. Visit support.google.com/assistant to find out more.

 

  20. Will the device work for those that are hard of hearing, given you need to be able to listen to its responses? Does it caption the audio? Are there any accessibility features? If there aren’t at launch, will there be soon?
Yes. We want to make sure that the Google Assistant on the Lenovo Smart Display is helpful to all groups of people.
At the most basic level, the Lenovo Smart Display has graphical/text content for many of its features.
For example, it displays text for Search answers.
In addition to that, users who are hard of hearing, can activate closed-captions style voice transcriptions in order to be able to read what the Assistant is saying in exact words.
There are other additional accessibility features available on the Lenovo Smart Display, including a screen reader, color inversion, closed caption support (if the content provider supplies captions) and screen magnification.

 

  21. Can I shut the camera or microphone off when they are not in use?
Yes. There’s a TrueBlock Shutter on the right side that blocks the camera, and a physical mute switch on the top side of the Lenovo Smart Display.

 

  22. What is the warranty on the Smart Display, and does it officially go on sale Thursday?
In the United-States, the Lenovo Smart Display is sold with a one-year warranty.

 

Device set up FAQ:

 

  1. How to set up Lenovo Smart Display

a) Take the Lenovo Smart Display out of the box and plug in the power adapter on the back side.

b) Download the “Google Home” app on your phone/tablet and sign in on your Google account.

c) The app will show you a new Lenovo Smart Display is nearby. Click to set it up.

d) Follow the instructions inside the application until the setup is completed.

Then you can start your conversation with “Hey Google”. The average set up time will take approximately 5 to 8 minutes.

 

  2. How do I use the TrueBlock Privacy Shutter for the camera?

When you shut the camera off, you will be able to see a full red dot covering the camera.

 

  3. How do I reset the Lenovo Smart Display to factory default?

Press and hold the volume up button and the volume down button at the same time for a few seconds.

 

  4. I can’t set up my Lenovo Smart Display on my corportate / office network. What should I do?
The Lenovo Smart Display is designed to work best in your home. This is related to Cast that only works with networks which allow device to device communication. If the router/network on which you are attempting to set up the Lenovo Smart Display has access point, client isolation enabled, or blocks mDNS you will not be able to complete the set up.
 
To recover and setup properly:
1- Remove the device from Google Home app if Smart display shows up in linked device list
2- Factory Reset the Smart display device by pressing and holding  the (+) and (-) volume buttons for 15 seconds until you see a message indicating restauration
3- Setup your Lenovo Smart Display in a network that allows communication between Google Home app and Smart display during setup, most likely your home network

 

Service/experience related FAQ:

 

  1. Does the Lenovo Smart Display connect to other smart home devices/gadgets?

The Lenovo Smart Display works with more than 5000 smart home devices from more than 250 brands. It can control all gadget featuring the “works with the Google Assistant” badge.

 

  2. Is the service free?

Getting help from your Assistant on the Lenovo Smart Display does not require a paid subscription to work. However, you will need to link your device to an active Google account. Some compatible services with the Google Assistant and the Lenovo Smart Display do require a subscription (e.g. some streaming music services). Find out all the compatible services at assistant.google.com/explore

 

  3. Can the Lenovo Smart Display make calls?

Yes it can. With help from your Assistant, you can directly call a phone number over PTSN (plain old telephone service).  Or, make video calls with Google Duo.

 

  4. Can I stream videos on the Lenovo Smart Display?

Yes. The Assistant on your Lenovo Smart Display supports YouTube®, YouTube Music and YouTubeTV. Some services may require a subscription. Find out all the supported services at assistant.google.com/explore

 

  5. Can the Lenovo Smart Display Cast videos to other screens?

Yes. The Assistant on your Lenovo Smart Display supports Chromecast® and can control supported services on it.

 

  6. Does it link to my shopping list?

Yes, your Google Assistant on the Smart Display can add items to your Google Express shopping list with a simple voice command. You will be able to manage address and payment method in the ‘Settings’ panel of the Google Home app.

 

  7. How can I set up a ‘Routine’?

The Assistant on your Lenovo Smart Display already has some predefined routines for you. Try “Hey Google, good morning” or “Hey Google, good night”. To customize or create your own Routines, visit the ‘Settings” panel of your Google Home app.

 

  8. Does the Lenovo Smart Display have access to my Google services?

Yes it does. As of May 2018, the Google services supported by the Google Assistant are: YouTube, Google Play Music, Google Calendar, Google Maps, Google Duo, Google Photos, Google Express, Google Chromecast, Google Translate, and Google Search. To find all supported services and actions, visit assistant.google.com/explore.

 

  9. Can I check my emails with the Lenovo Smart Display?

As of May 2018, Gmail and other email clients are not supported. To find all supported services and actions, visit assistant.google.com/explore.

 

  10. How can I provide feedback on my Google Assistant experience?

You can send feedback about any of your conversations with the Assistant or answers it provides by saying: “Hey Google, send feedback”. Sending feedback may include system logs and an option to share voice recordings.

 

  11. The screen doesn’t rotate when I am placing my Lenovo Smart Display in portrait mode.
The Lenovo Smart Display is designed to work in landscape mode. Portrait mode is supported for video calling only.

 

  12. Does the Lenovo Smart Display do drop in video calling?
No, it does not.

 

 

  13. Is there Netflix on the Lenovo Smart Display? If not, will it come at a later time?
Not currently. We don’t have more to share on this at the moment.

 

  14. I can’t cast my photos from Google Photo from my phone to my Lenovo Smart Display.
Google has built a native Google Photos functionality into the Lenovo Smart Display, and casting from phones will be supported at a later date. To try out the native functionalities with the following queries:
“Hey Google, show me photo of <person>*
“Hey Google, show me photos of <place>”
“Hey Google, show me photos of <animal/objects>”
“Hey Google, show me photos from <time>”
Select any of your Google Photos albums to show in Ambient Mode on your Smart Display. (Home app > devices icon in the upper right > find your device and click 3 dot menu > Ambient Settings > Photo frame > select albums)
*Face grouping isn’t available in all countries. Here’s more on the face grouping feature. (US, CA, AU only).

 

  15. Is there a way to setup specific wake words for different devices? Ie. “Hey Google” on Smart display and only “Okay Google” for your phone. Amazon Alexa allows this.
It is not possible to set up custom wake words at this time. You can use “Hey Google” or “Ok Google” to ask something to your Lenovo Smart Display.

 

  16. Does the Lenovo Smart Display support multi-room audio?
The Lenovo Smart Display currently doesn’t support this feature. We are working to bring it to future updates.

 

  17. When I say “Hey Google” or “Ok Google” will both my Android phone and Lenovo Smart Display respond?
No, while both may pick up your voice, if linked to the same account, only the product that is best able to answer your request will respond. For instance, to set an Alarm it will be your phone, to play a YouTube video, it will be the Lenovo Smart Display.

Smart Display Specifications and Support Links

8” Smart Display (ZA3R) Specifications

Design Width x Height:21mm x 263.21 mm Thickness:5 mm — 111.36 mm Weight:1 kg (2.2 lbs) Color:Grey I/O Buttons:1 x Microphone-Mute, 1 x Camera Shutter, 1 x Volume +/- Display Size:8” Type:IPS Resolution:HD (1280 x 800) Screen: Direct Bonding Rotating View:86° Wide Angle Performance Processor:Qualcomm® Home Hub Platform (base​ Snapdragon™ 624, Octa-Core A53 1.8 GHz, 14 nm)​ Audio:75″ 10W Full Range Speaker​, 2 x Passive Tweeters​ Supports Multi-room Audio​ Microphone:2 x 2 Dual Microphone Arrays RAM:Up to 2 GB Flash (eMMC):Up to 4 GB Multimedia Front Camera:5 MP Wide Angle Video Call:720p Connectivity WLAN:2 x 2 WiFi 802.11 ac 2.4G/5G, MIMO Bluetooth®:Bluetooth® BLE & 4.2 What’s In The Box Lenovo Smart Display (8), Cable, Adapter, Quick Start Guide, Warranty Card

 

10” Smart Display (ZA3N) Specifications

Design Width x Height:87 mm x 311.37 mm Thickness:5 mm — 136.02 mm Weight:2 kg (2.6 lbs) Color:Bamboo I/O Buttons:1 x Microphone-Mute, 1 x Camera Shutter, 1 x Volume +/- Display Size:1” Type:IPS Resolution:FHD (1920 x 1200) Screen: Direct Bonding Rotating View:86° Wide Angle Performance Processor:Qualcomm® Home Hub Platform (base​ Snapdragon™ 624, Octa-Core A53 1.8 GHz, 14 nm)​ Audio:2″ 10W Full Range Speaker​, 2 x Passive Tweeters​ Supports Multi-room Audio​ Microphone:2 x 2 Dual Microphone Arrays RAM:Up to 2 GB Flash (eMMC):Up to 4 GB Multimedia Front Camera:5 MP Wide Angle Video Call:720p Connectivity WLAN:2 x 2 WiFi 802.11 ac, 2.4G/5G, MIMO Bluetooth®:Bluetooth® BLE What’s In The Box Lenovo Smart Display (10), Cable, Adapter, Quick Start Guide, Warranty Card

 

Support Product Pages

 

8″ Smart Display ZA3R: https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3r

10″ Smart Display ZA3N: https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3n

 

Support Documentation Page

 

8″ Smart Display ZA3R: https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3r/documentation

10″ Smart Display ZA3N:https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3n/documentation

 

Support How-tos & Solutions

 

8″ Smart Display ZA3R: https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3r/solutions

10″ Smart Display ZA3N: https://smartsupport.lenovo.com/us/en/products/smart/smart-home/lenovo-smart-display/za3n/solutions

 

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